Enterprise SAP and S/4HANA Support for Always-On Operations

Managed SAP support for resilient ECC, S/4HANA, and cloud operations.

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Accelerate SAP outcomes with proactive,
end-to-end support

Korcomptenz provides ITIL aligned, tool driven SAP Managed Support that combines proactive automation with future ready RPA and AI based resolution to speed outcomes and reduce costs. We drive measurable YoY ticket reduction (↓ 30–40%) while a flexible AMS model that maximizes value. The impact is clear: faster resolution, reduced effort, and better user experience evidenced by our record-breaking CSI (Customer Success Index) of 4.925.

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From Reactive Firefighting to a Resilient SAP Run Engine

Korcomptenz provides ITIL-aligned, tool-driven SAP Managed Services that combine proactive monitoring, automation, RPA, and AI-based remediation.

Instead of waiting for users to log issues, our model predicts, prevents, and then resolves faster when incidents do occur. We cover ERP, industry solutions, integration, analytics, and AI on a 24×7 global delivery backbone, so you have one accountable partner—not a patchwork of vendors.

99.9%

Improve uptime and SLA adherence

30-50%

Lower Mean Time to Resolve (MTTR)

30%

Low code/no code speeds security enhancement

10%

YoY reduction in tickets

5%

Increase in YoY productivity

What You Get with Korcomptenz SAP AMS

Stable, secure operations

Predictive monitoring, policy-led releases, and automated remediation keep core SAP processes running smoothly—order-to-cash, procure-to-pay, record-to-report, and manufacturing.

Continuous optimization—not just ticket closure

We don’t just fix incidents; we analyze patterns, remove root causes, and automate repetitive tasks. Year over year, your ticket volume and manual effort go down, not up.

Lower run-costs and freed up capacity

By shifting to a flexible AMS model (Dedicated, Hybrid, or Shared), you avoid fixed in-house headcount for every skill and time zone. Your internal IT team can focus on transformation instead of L1/L2 firefighting.

Stronger security and compliance

We close gaps that cause costly breaches and audit findings—hardening systems, tightening access, and monitoring critical controls so SOX and regulatory expectations are met.

Business-aligned governance

Clear SLAs, service reviews, and KPI dashboards (uptime, DSO, cycle times, touchless rates) keep SAP performance visible to business and finance—not just IT.

From Reactive to Resilient SAP AMS

If this sounds familiar, it’s time for proactive SAP AMS

Are you tired of the endless stream of repeat tickets without a definitive root cause?

Is there no clear ownership across L1/L2/L3 handoffs?

Are changes taking too long? Is your support cost too high?

Do unplanned outages hit revenue operations?

Are compliance and SOX controls at risk?

Is your system uptime consistent above 99.8%?

Our Managed SAP Support Packages

We offer three bundled Managed Support Packages, each tailored to meet the needs of businesses based on the size and scale of your business.
Select a package and let our team customize it with the add-ons that matter most.

Silver

Ideal for small businesses with limited users needing basic support, maintenance, and training for a support window of 8x5 with remote support for critical tickets. The support is for base SAP modules and additional for niche modules.

Gold

Tailored for medium-sized businesses with varied application roles, requiring enhanced reporting and a moderate level of support, maintenance, and training for a support window of 16x5 and remote support for critical tickets. Support for base SAP modules and 1 niche module.

Platinum

Designed for larger businesses with diverse application roles, global operations in all regions (US, EMEA, AP), and requiring enhancements, documentation, robust support, maintenance, and ongoing training. Ideal for highly complex SAP customized solutions with integrations and large ticket volumes requiring 24x7 support.